Notice of Privacy Practices (HIPAA)

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION.

Please review it carefully.

Midwest Audiology & Hearing Center is required by law to maintain the privacy of your protected health information (“PHI”) and provide you with this Notice of Privacy Practices.

Our Responsibilities

We are required to:

  • Maintain the privacy and security of your PHI
  • Provide you with this notice
  • Follow the duties and privacy practices described herein
  • Notify you if a breach occurs that may compromise your information.

How We May Use and Disclose Your Information

Treatment

We may use and disclose your information to provide, coordinate, or manage your hearing healthcare and related services.

Payment

We may use your information to bill and collect payment from insurance companies or other parties.

Healthcare Operations

We may use your information for clinic operations, quality improvement, staff training, licensing, and administrative activities.

Appointment Reminders

We may contact you regarding appointments, hearing aid services, follow-up care, or treatment options.

Required by Law

We may disclose information when required by federal, state, or local law.

Public Health and Safety

We may disclose information to prevent serious threats to health or safety or for public health reporting purposes.

Business Associates

We may share information with third-party vendors who assist with operations and are legally required to safeguard your information.

Uses Requiring Your Authorization

We will obtain your written authorization before:

  • Using your information for marketing purposes beyond permitted communications
  • Sharing psychotherapy notes (if applicable)
  • Selling protected health information

You may revoke authorization in writing at any time.

Your Rights

You have the right to:

  • Obtain a copy of your medical records
  • Request corrections to your records
  • Request confidential communications
  • Request restrictions on certain disclosures
  • Receive an accounting of disclosures
  • Obtain a paper or electronic copy of this notice

Complaints

If you believe your privacy rights have been violated, you may file a complaint with our office or with the U.S. Department of Health and Human Services. You will not be retaliated against for filing a complaint.

Contact Information

Privacy Officer
Midwest Audiology & Hearing Center

4818 S. 76th St.
Suite 12
Greenfield, WI. 53220
414-281-8300

Text Messaging Terms & Conditions

Effective Date: May 11, 2026

These Text Messaging Terms & Conditions (“Terms”) govern the SMS/text messaging program offered by Midwest Audiology & Hearing Center (“we,” “our,” or “us”). By providing your mobile phone number and opting in to receive text messages, you agree to these Terms.

1. Program Description

Midwest Audiology & Hearing Center may send text messages related to:

  • Appointment scheduling and reminders
  • Hearing aid fitting and follow-up care
  • Prescription or device pickup notifications
  • Billing and payment reminders
  • Office closures or schedule changes
  • Patient satisfaction surveys
  • Limited promotional or educational messages (if separately consented)

Text messages may be sent using an automated system.

2. Consent to Receive Text Messages

By opting in, you authorize Midwest Audiology & Hearing Center

to send text messages to the mobile number you provided.

Consent to receive text messages is not a condition of purchasing any goods or services.

You represent that:

  • You are the account holder or authorized user for the mobile number provided.
  • The number provided is accurate and current.

3. Message Frequency

Message frequency may vary depending on your appointments, treatment plan, and interactions with the clinic.

4. Message and Data Rates

Message and data rates may apply according to your wireless carrier plan. Check with your mobile provider for details.

5. Opt-Out Instructions

You may opt out of receiving text messages at any time by replying:

STOP

After opting out, you may receive one final confirmation message.

6. Help Instructions

For assistance, reply:

HELP

Or contact us directly:

7. Privacy

Your privacy is important to us. Information collected through our text messaging program is subject to our Privacy Policy.

Please review our Privacy Policy here:

Privacy Policy

8. HIPAA and Protected Health Information

Text messaging may not always be a secure method of communication. While we take reasonable precautions, there is some risk that protected health information (“PHI”) contained in text messages could be accessed by unauthorized individuals.

By opting in, you acknowledge and accept these risks.

We recommend:

  • Protecting access to your mobile device
  • Promptly notifying us if your phone number changes
  • Avoiding sending sensitive medical information by text unless requested

9. Supported Carriers

Supported carriers may vary. Carriers are not liable for delayed or undelivered messages.

10. Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to participate in the messaging program.

11. Changes to Terms

We may modify these Terms at any time. Updated versions will be posted on our website with a revised effective date.

12. Contact Information

Midwest Audiology & Hearing Center

4818 S. 76th St. Suite 12

Greenfield, WI. 53220
Phone: 414-281-8300
Email: info@greenfield.midwestaudiologycenter.com